PATRON & DONOR SERVICES ASSOCIATE

Department: Advancement
Reports to: Associate Director of Advancement
Location: On-site at HSO office

To apply: Submit resume and cover letter to awoods@hawaiisymphonyorchestra.org

Position Summary

The Donor and Patron Services Associate provides essential in-office support for the Hawai‘i Symphony Orchestra, ensuring a welcoming and professional experience for patrons, donors, and visitors. This full-time position serves as the first point of contact for incoming calls and inquiries, assists with ticket sales, and supports administrative tasks across multiple departments. The role also provides occasional event assistance, including volunteer coordination and guest check-in, helping to ensure smooth operations both in the office and at concerts.

Specific tasks include but are not limited to:
General Office Support
• Answer incoming calls, route to appropriate staff, or take accurate messages.
• Respond to general email inquiries.
• Provide basic concert and ticket information to patrons.
• Assist with light data entry, filing, or document preparations.
• Other tasks as assigned.

Ticket Sales Support
• Process single ticket and subscription purchases through PatronManager.
• Assist with ticket exchanges or reprints following box office policies.
• Handle basic troubleshooting for e-tickets or will-call pickups.
• Attend all concerts to work with on-site box office staff and support patrons.
• Coordinate ticketed event set-up with venue box office staff.
• Transfer patron data to Feathr or other communication platforms as needed.
• Prepare weekly ticket reports.

Event & Advancement Assistance
• Prepare comp ticket packets for concerts.
• Assist with entry of contributed revenue into CRM on a daily basis.
• Pull and prepare weekly development reports and acknowledgment letters.
• Support donor solicitation campaigns with CRM reports and mailings.
• Provide registration and data support for fundraising events, including annual HSO Gala and other special events.
• Provide donor and subscriber lists as needed for special donor events.
• Coordinate volunteers as needed for help with HSO projects (stuffing program books, providing parking passes, greeting at concerts and events).

Qualifications
• Previous experience in customer service, patron services, or a similar front-facing role preferred.
• Strong interpersonal skills with a friendly, professional demeanor.
• Attention to detail
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic familiarity with CRM or ticketing systems (Bloomerang, QGiv, PatronManager or similar experience a plus).
• Ability to work weekends and evenings as required for concerts and events

Salary range and benefits: $42,000-$45,000; full time, exempt, salaried. Benefits include health, dental, and vision insurance, paid vacation and holidays, and company contribution to retirement plan.

To apply: Submit resume and cover letter to awoods@hawaiisymphonyorchestra.org

Applications will be reviewed as received.

All offers of employment are contingent upon clear results of a thorough background check. HSO is an Equal Opportunity Employer. All opportunities are provided without regard to race, color, ancestry, religion, sex, nationality, veteran status, disability, genetic information, marital status, sexual orientation, gender identity/expression, AIDS/HIV, medical condition, or any other characteristic protected by law.