faq

1. Online: Tickets can be purchased at either the HSO Box Office website‍ or Ticketmaster based on seat preference and time before the concert.

2. Phone: Tickets can be purchased over the phone with the HSO Box Office by calling (808) 380-7783.

3. In Person: For Blaisdell concerts, you may purchase in-person at the Blaisdell Box Office. See hours and location here.

Please note that the only official ticketing platforms for HSO’s events are HSO’s Box Office and the Blaisdell/Ticketmaster. We do not authorize any other third-party ticketing sites.

All ticket purchases are final and are non-refundable.

Artists and programs are subject to change.

1. Gift to a friend.

   • Can’t go but have a friend or family member who can? We welcome your guests to attend in your place! Simply provide the email with the pdf ticket attached to friends or family, and we will grant them entry to the performance.

2. Donate back to your Hawai’i Symphony Orchestra.

   • Your generosity by donating your ticket back to your HSO will directly support the musicians and orchestra programs, ensuring that our community is alive with music. The value of each ticket can be used as a tax-deductible contribution.

     • Please email tickets@hawaiisymphonyorchestra.org prior to the concert to donate tickets back to the HSO.

Tickets are sent via your preferred delivery method selected upon purchase.

Tickets can be emailed, shipped (for a $1.50 fee), or collected at Will Call at the concert venue on the day of the performance.

If you selected email/print at home as your ticket delivery method, tickets will be sent from the following email address: tickets@boxoffice.hawaiisymphonyorchestra.org‍ with the subject line: “Your HSO E-tickets are ready.” If they aren’t in your Inbox, check your Junk Mail/Spam folder in case they might have gone there instead.

Can’t find your tickets? Please contact the HSO Box Office for assistance (tickets@hawaiisymphonyorchestra.org, 808-380-7783).

Tickets may be printed and available for collection at Will Call on the day of the concert if you are unable to locate your tickets ahead of time.

Yes! Simply provide the email with pdf ticket attached to friends or family, and we will grant them entry to the performance.

Yes! Groups of 20 or more receive 25% off their order when booking together.

Group sales are perfect for friends & family, company outings, schools, churches, clubs, non-profit organizations, youth activities, senior centers, and more. Our group sales team is here to ensure your group will receive the best in service, convenience, and efficiency. We'll handle the details for you, from reservations and ticketing to special seating.

For group sale inquiries, contact tickets@hawaiisymphonyorchestra.org or call (808) 380-7783.

We do! Our student tickets are just $15.

How it works:

• $15 tickets includes fees

• Day of Concert Only

• In Person at the venue box office

• Student ID

• Limit 1 per student

*Includes elementary school through upper education

Yes! Enjoy exclusive savings with the Hawaiʻi Symphony Orchestra.

Donʻt Have a Code Yet?

Ask us in person, call us, or click on a link below to fill out the quick form online to receive your discount code.

• Military & First Responders

• Healthcare Professionals

• Teachers & Educators

Discount codes are redeemable through HSO’s Box Office ONLINE or

IN-PERSON at the venue box office on concert day.

Discount codes can be used in person at the Blaisdell Box Office day of event.

Children five years of age and older are welcome at performances with a purchased ticket.

The recommended age for HSO’s Masterworks and Spotlight concerts is 8+.

For our family-oriented events (Beyond the Music, community events, outdoor concerts, etc.), all ages are welcome.

The primary box office for the Hawai’i Symphony Orchestra is our in-house Box Office, available through our website or by phone.

HSO Box Office Hours: Monday- Friday from 10am to 4pm.

Phone: (808) 380- 7783

Email: tickets@hawaiisymphonyorchestra.org

Website: https://purchase.myhso.org

Please Note: HSO Box Office phone lines are NOT monitored on concert weekends. Please ask a Box Office attendant for help at Will Call on concert days.

For your security, please purchase through our official box office (online or by calling 808-380-7783). Our other authorized ticket seller is the Blaisdell/Ticketmaster. We do not authorize other third-party ticketing sites.

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Directions to Neal S. Blaisdell Center:

From the Airport:
Take the H-1 Freeway East (towards Waikīkī) for approximately 5 miles. Exit the freeway onto
Kīnaʻu Street, and stay in the right exit lane – which then becomes the center lane on Kīnaʻu Street.
Make a right turn at the 2nd stop light at Victoria Street. This street will continue for 3 blocks
and ends directly into our parking lot (after crossing King Street).

From Waikiki:
Take Ala Moana Boulevard West Bound (toward the airport) for approximately 2.5 miles. Turn right onto Ward Avenue, and continue for about 1 mile. You will see the Arena, Exhibition Hall and Concert Hall to your right. Turn right onto King Street (after you have passed the complex). The entrance to the parking structure is at the next stop light across from Victoria Street.

The main entrance to the Blaisdell Parking lot is the King Street Gate.

Event parking rate: $8

For more information, view the Blaisdell’s parking info page here.

Accessible parking spaces are available for guests with valid ADA parking permits. Find a map of accessible parking stalls here.

For Blaisdell concerts, tickets may be purchased in-person at the Blaisdell Box Office. See hours and location here.

A subscription is the best way to purchase multiple tickets, get the best price, and so much more! Visit our subscriptions page here for more information.

One of the benefits of being a subscriber is that you receive first pick on the best seat for the best price for the entire season. The HSO patron services team will work with you to find your perfect seat without taking someone else’s.

Please note: Seating priority is determined by subscription history and is filled on a first-come, first-served basis. Subscribing early ensures access to the best available seats. As subscriptions are purchased past the start of the season, seating may become more limited. To ensure the best seat throughout the season, your seat location may change based on availability.

For all HSO Subscriptions, you will receive your tickets 2 weeks prior to the first performance with the delivery method selected at checkout.

If you selected “Email” as your delivery method, they sometimes end up in the Junk Mail section of your inbox. We recommend checking there before reaching out to the box office.

If you selected “Ship,” they should be in the mail approximately 2 weeks prior to the first performance (please note there is a $1.50 shipping fee for mail orders).

If you selected “Will Call,” your tickets will be held at the box office for pick-up.